GSM PRISM | Edit Product

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<h2>Warranty</h2><p>Sphere offers an industry-leading 60-month comprehensive warranty covering all hardware and software supplied under this solution. The warranty includes:</p><ul><li>Full repair, replacement, and service coverage</li><li>Minimal downtime assurance with rapid diagnostics and component swap</li><li>Loaner equipment to minimize service disruption during part replacement</li><li>Complete parts and labor support for any system failure not caused by external misuse</li></ul><p>This worry-free warranty provides GM with a performance-guaranteed solution backed by expert support and tangible operational reliability.</p><h2>Support</h2><p>Spheres support services are structured to provide priority response, remote troubleshooting, and onsite intervention when required. Our support offering includes but is not limited to:</p><ul><li>Emergency help desk support with response within 4 to 8 business hours</li><li>Remote diagnostics and troubleshooting</li><li>Service calls and parts replacement for covered components</li><li>Loaner hardware availability to minimize operational interruptions</li><li>Limited after-hours support, as needed</li></ul><p>This high-availability support model ensures any potential service-impacting issue is swiftly resolved to maintain GMs operational continuity.</p><h2>Software License and Updates</h2><p>All Prism software (on-premise and cloud) is provided as a licensed service managed by Sphere Global. The license includes:</p><ul><li>Regular feature enhancements and security patches</li><li>OS and third-party application updates as part of the software lifecycle</li><li>Portal and AI model upgrades delivered remotely and seamlessly</li><li>Failover and recovery assurance to minimize data loss in the event of hardware issues</li></ul><p>GMs deployed systems will benefit from Spheres continuous improvement roadmap, with no additional costs for minor version upgrades and vulnerability patches.</p><h2>Preventive Maintenance</h2><p>Sphere performs structured daily, weekly, and monthly maintenance activities to ensure sustained system health and high accuracy of damage detection. In addition to remote monitoring, on-site preventive maintenance visits will be scheduled and include:</p><ul><li>Cleaning and inspection of all cameras, controllers, and peripherals</li><li>Inspection and testing of dome housings, heaters, and blowers</li><li>Verification of camera focus, positioning, and field-of-view integrity</li><li>Power supply testing, including UPS and battery backup health checks</li><li>Review of software logs, programming settings, and diagnostic alerts</li><li>Functional testing of software operations and data capture integrity</li></ul><p>All maintenance tasks are documented and tracked in a centralized support portal for transparency and audit readiness.</p>

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